Refund policy

Returns

We accept returns within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Items that arrive defective or damaged can also be returned within 30 days of delivery.

How to start a return

Email us at support@shopgroomlypet.com with your order number and the reason for your return. We will reply with return instructions. Items sent back without contacting us first cannot be accepted.

Defective or damaged items

If your item arrives defective or damaged, email us within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or issue a full refund at no cost to you.

Return shipping

For unused items returned for any other reason, the customer pays the return shipping cost. Return shipping costs are not refundable.

Refunds

Once we receive and inspect your return, we will email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need extra time to post the refund.

Exchanges

The fastest way to get a different item or color is to return the item you have and place a new order.

Discounted items

Items bought with a discount code or bundle offer can be returned under the same conditions. The refund will be the amount you actually paid.